Shipping Policy

Last updated: January 2025

1. Order Processing Time

All KlaroNail orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed beginning the next business day. You will receive a confirmation email once your order has been processed and shipped.

During promotional events or peak seasons, processing times may be extended slightly. We appreciate your understanding and will always strive to ship your order as quickly as possible.

2. Shipping Methods & Carriers

We work with trusted national and regional carriers to deliver your order safely and on time. Available shipping methods include:

• Standard Shipping — Economy ground delivery, typically 5–8 business days.
• Priority Shipping — Faster delivery, typically 3–5 business days.
• Express Shipping — Expedited delivery, typically 1–3 business days (where available).

Shipping method availability and pricing will be displayed at checkout based on your delivery location.

3. Estimated Delivery Times

Delivery time estimates are calculated from the date of shipment, not the order placement date. Estimated delivery times are:

• Domestic (United States): 5–8 business days for standard; 3–5 for priority; 1–3 for express.
• International: 10–21 business days depending on destination country and customs processing. Please note that international customers may be responsible for customs duties, taxes, or import fees.

These are estimates only. Actual delivery times may vary depending on carrier volume, weather conditions, and local postal service processing times.

4. Free Shipping

Orders for the 3-Bottle or 6-Bottle KlaroNail packages qualify for free standard shipping within the United States. This will be automatically applied at checkout.

5. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's tracking portal. Please allow up to 24 hours after shipment for tracking information to become active.

If you did not receive a tracking email, please check your spam or junk folder. If it is not there, contact us at contact@klaronail-product.com and we will look into it for you.

6. Lost, Stolen, or Missing Packages

KlaroNail Wellness is not responsible for packages lost or stolen after confirmed delivery by the carrier. If your tracking information shows "Delivered" but you have not received your package, we recommend:

• Checking around your property and with neighbors.
• Contacting the carrier directly with your tracking number.
• Waiting 24–48 hours, as carriers sometimes update tracking early.

If your package appears to have been lost in transit (tracking stalled for more than 7 business days), please contact us and we will work with the carrier to investigate and assist you.

7. Incorrect Address

Customers are responsible for providing an accurate and complete shipping address at checkout. If a package is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping charges to re-send the order. Please double-check your address before completing your purchase.

8. Contact Us

For any questions about your shipment or delivery, contact our support team at:
contact@klaronail-product.com
We respond within 24–48 business hours, Monday through Friday.