Return Policy

Last updated: January 2025

1. Our Commitment to You

KlaroNail Wellness is committed to your satisfaction. We stand behind our product and want every customer to feel confident in their purchase. If you are not satisfied with your order for any reason, please reach out to our support team — we will do our best to make it right.

2. Return Eligibility

To be eligible for a return or refund, the following conditions must generally be met:

• The return request must be submitted within the applicable guarantee period from the date of delivery (see the order confirmation for specific guarantee terms).
• Items must be in their original or substantially similar condition.
• You must provide your order number and proof of purchase.
• Returns initiated after the guarantee period may not be accepted.

Please note that return eligibility may vary depending on the specific offer or promotion under which the product was purchased. Refer to your order confirmation for full details.

3. Non-Returnable Items

The following may not be eligible for return under certain circumstances:

• Items purchased during special non-refundable promotions (noted at checkout).
• Items that have been used extensively beyond what is needed to evaluate the product.
• Items returned without prior authorization or outside the eligible return window.

4. How to Initiate a Return

To begin a return or refund request, please follow these steps:

• Step 1: Email our support team at contact@klaronail-product.com with the subject line "Return Request."
• Step 2: Include your full name, order number, and a brief description of the reason for the return.
• Step 3: Our team will respond within 24–48 business hours with return instructions, including any shipping address if a physical return is required.
• Step 4: Return the item(s) using a trackable shipping method. We recommend keeping your tracking number.

Please do not ship items back before receiving instructions — unauthorized returns may not be processed.

5. Refund Process

Once your return is received and reviewed, we will process your refund. Refunds are generally applied to your original payment method within 5–10 business days, depending on your bank or card issuer. You will receive an email notification when your refund has been processed.

Shipping costs are generally non-refundable unless the return is due to our error (for example, a wrong or damaged item was shipped).

6. Damaged or Incorrect Items

If you receive an item that is damaged during shipping or the wrong product was sent, please contact us immediately at contact@klaronail-product.com with:

• Your order number.
• A description of the issue.
• Photographs of the damaged or incorrect item(s) and the packaging.

We will arrange for a replacement or full refund at no additional cost to you, including return shipping if applicable.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe, we suggest:

• Checking your bank account or credit card statement again.
• Contacting your bank or card issuer, as processing times vary.
• If you still need assistance, contact us at contact@klaronail-product.com.

8. Contact Information

For all return and refund inquiries:
Email: contact@klaronail-product.com
Hours: Monday–Friday, 9:00 AM – 5:00 PM ET
Response time: 24–48 business hours